Pumping Station One

Reply with canned response Escalate to tech team if member unable to resolve

First make sure you have access to the computer you are trying to log into by going to your Membership Profile page and scrolling to the bottom to see your ...

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We allow members to cancel and rejoin PS1 at their leisure. Generally we try to maintain user accounts for as long as possible, but in order to maintain ...

1) reply with canned response 2) if member can’t ‘stop’ or delete CC info, check their account to see if you can.  If not, then you can ‘suspend’ their acc...

To stop your membership, all you have to do is stop your recurring payments OR delete your credit card information.  Your membership will stop after your ne...

Check to see if member can be found in WA database If their account exists, let them know their email address/member ID so they can restart their membe...

We migrated our managing system and database to a different platform called Wild Apricot some time ago. Unfortunately, lapsed members who were previously me...

Unfortunately we do not have an easy way to purchase gift subscriptions at this time. The easiest way to manage this would be for you to provide a gift card...

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