MMT Actions & Responses

Agent Actions and canned responses for common member questions

Action: I can't log into a PS1 computer
Reply with canned response Escalate to tech team if member unable to resolve
Thu, Sep 29, 2022 at 11:19 AM
Response: I can't log into a PS1 computer
First make sure you have access to the computer you are trying to log into by going to your Membership Profile page and scrolling to the bottom to see your ...
Thu, Sep 29, 2022 at 11:20 AM
Action: Can I keep my authorizations if I cancel my membership?-
Reply w canned response
Thu, Sep 29, 2022 at 11:19 AM
Response: Can I keep my authorizations if I cancel my membership?
We allow members to cancel and rejoin PS1 at their leisure. Generally we try to maintain user accounts for as long as possible, but in order to maintain ...
Thu, Sep 29, 2022 at 11:19 AM
Action: How do I cancel my membership?
1) reply with canned response 2) if member can’t ‘stop’ or delete CC info, check their account to see if you can.  If not, then you can ‘suspend’ their acc...
Thu, Sep 29, 2022 at 11:22 AM
Response: How do I cancel my membership?
To stop your membership, all you have to do is stop your recurring payments OR delete your credit card information.  Your membership will stop after your ne...
Sun, Jul 28, 2024 at 12:30 PM
Action: Restart Membership
Check to see if member can be found in WA database If their account exists, let them know their email address/member ID so they can restart their membe...
Thu, Sep 29, 2022 at 11:27 AM
Response: Restart Membership--no longer in system
We migrated our managing system and database to a different platform called Wild Apricot some time ago. Unfortunately, lapsed members who were previously me...
Thu, Sep 29, 2022 at 11:28 AM
Response: I'd like to give a gift membership
Unfortunately we do not have an easy way to purchase gift subscriptions at this time. The easiest way to manage this would be for you to provide a gift card...
Thu, Sep 29, 2022 at 11:31 AM
Action: I'd like to give a gift membership
Reply with canned response
Thu, Sep 29, 2022 at 11:32 AM