MMT Actions & Responses
Agent Actions and canned responses for common member questions
send canned response
Thu, Sep 29, 2022 at 12:04 PM
Please contact your (DM through Slack) Canvas teacher directly to request additional quiz attempts. There should be contact info within the course. If no...
Thu, Sep 29, 2022 at 12:07 PM
Check Account status, payment history, etc to understand when payments have been made or stopped Follow Manual invoice process to send new invoice–allo...
Thu, Sep 29, 2022 at 12:11 PM
We’re sorry for the inconvenience. I will send you a new invoice that will allow you to re-enter payment info, pay this month's dues and should also re...
Thu, Sep 29, 2022 at 12:09 PM
Review situation If warranted–forward to authorized stripe to process refund--treasury team or Scott Yoder If not warranted, respond to member appro...
Thu, Sep 29, 2022 at 12:13 PM
Two step process: Send canned response to member–select storage space After member responds with selected space, then:’ Update membership level in ...
Thu, Sep 29, 2022 at 12:18 PM
Great! First, please go to the space and select an open storage space that you would like, and reply here with the number of the space you’ve selected. Af...
Thu, Sep 29, 2022 at 12:18 PM
Great! We have an open house every Tuesday at 8pm. Please come and join us so you can get a tour–we can even get you all signed up and ready! More info o...
Thu, Sep 29, 2022 at 1:08 PM
Let me know a few times that will be convenient for you and I'll try to find a volunteer who can be available to give you a tour.
Thu, Sep 29, 2022 at 1:09 PM
1) send the canned response to find potential meeting times 2) In the Slack Volunteer channel, post times to find a volunteer 3) Have the volunteer coordi...
Thu, Sep 29, 2022 at 1:12 PM