MMT Actions & Responses

Agent Actions and canned responses for common member questions

Action: FOB not working
1) check that the member account is in order        a) If something is wrong with the account, work with the member to resolve        b) If the account is...
Thu, Sep 29, 2022 at 11:36 AM
Response: Fob not working
Everything looks ok in the system, so your tag should be working.   Make sure you are using the tag correctly.  When you wave it at the keypad at either...
Thu, Sep 29, 2022 at 1:21 PM
Action: I need a new FOB/set up a FOB
Check that member account is in order If something is wrong with with account, work to resolve If everything is OK, send canned response
Thu, Sep 29, 2022 at 11:53 AM
Response: I need a new FOB/set up a FOB
Once you have completed your ID check, you need a RFID door fob. To get a fob, visit the space. A lock box is attached to the south door. The combination is...
Thu, Sep 29, 2022 at 11:54 AM
Action: Setting up PS1 Account or account password issues
Check that member account is in order If something is wrong with with account, work to resolve If everything is OK, send canned response Last resor...
Thu, Sep 29, 2022 at 11:58 AM
Response: Setting up PS1 Account or account password issues
If you need to set up your account or are having password issues, follow this link, hit reset password and either set up your new account or reset your exis...
Thu, Sep 29, 2022 at 11:59 AM
Action: Setting up Discourse Account/password issues
Check that member account is in order If something is wrong with with account, work to resolve If everything is OK, send canned response Last resor...
Thu, Sep 29, 2022 at 12:00 PM
Response: Setting up Discourse Account/password issues
Follow this link to set up your Discourse account to either set up or resolve password issues Discourse
Thu, Sep 29, 2022 at 12:01 PM
Action: Setting up Canvas Account/password issues
Check that member account is in order If something is wrong with with account, work to resolve If everything is OK, send canned response Last resort, for...
Thu, Sep 29, 2022 at 12:03 PM
Response: Setting up Canvas Account/password issues
Follow this link to set up your Canvas account Canvas
Thu, Sep 29, 2022 at 12:03 PM