Try creating a contact in info@ that contains the email you would like Freshdesk to pick up. For some reason this helped with an issue where Wild Apricot [Admin] emails weren't being forwarded at all to Freshdesk.
Emails in info@ do not create a ticket in Freshdesk Print
Created by: PS1 President
Modified on: Mon, Sep 10, 2018 at 1:05 PM
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